Frequently Asked Questions

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Scheduling can be set up through email at immaculatecustomcleaning@gmail.com, or directly calling or texting (717)799-2087. 

Please include location and available hours for property viewing. (Please allow 48 business hours to reply.)

No problem at all! We meet with you personally to discuss your family dynamics and view your property needs. Our estimates are thorough and specific to your needs. We cover the nitty-gritty to pass to our teams, so you have complete peace of mind on what to expect coming into your home.

 Our team members clean during the day, and will do our best to stick to agreed upon range of hours. If they have to deviate from agreed time, there will be communication and request from owner given.
 

The arrival time may vary slightly due to things such as traffic, or if our team members find they need to spend a little longer at a home to handle a special request.
 

If you require a definite starting time for our team members, our office would be more than happy to talk about possible solutions such as making your scheduled cleaning the first appointment of the day. 

 Nice of you to ask - yes, it can help our team members if you pick up or put away any clothes, children's toys or other items before we arrive. It is also appreciated if you could make sure your pet is safe and secure before our cleaning associates come to clean. 

Again, no problem! We realize that life gets busy and sometimes things happen requiring you to move things around. 

We ask that you please let us know at least 48 hrs. in advance, so we can change our team member's schedules or arrange for an alternative time and date for your cleaning. 

We'll call well in advance of any those nationally recognized holidays to arrange for a better day and time. Speaking of the holidays, be sure to let us know if you are ever in need of extra cleaning in advance of family get together, dinner or party - we're here to help

Payment is due on your regularly scheduled cleaning day.
 

The majority of our clients choose to pay online for ease of service.

Other customers find it easiest to simply leave a check or cash payment out for our team members on the kitchen counter to collect when they arrive to begin their work.

We love all the members of your family, especially the ones with fur! We will interact with your pets to your comfort level as an owner. 

 No problem, this is very common. That's why many of our clients decide to provide us with a code for their doors and  if they have an alarm system for their home.
 

This arrangement works very well for those not working from home, and allows us to access your home to clean at the appropriate day and time.

We have found that most clients take a cleaning or two to fully embrace all the benefits of our cleaning teams. 

For that reason, we ask that all our clients to honor a 3 month agreement for services. 

We have a 100% satisfaction guarantee for all our services within 24 hours of cleaning.

If there are ever any issues, an owner or team lead will return to correct anything missed, free of charge.